SMS Bot Admin Dashboard

📊 System Status

0

Total Conversations

0

Active Today

0

Paused (Human)

0

Knowledge Entries

📧 Email Summary (AI-Powered)

Click a button above to load email summary...

🤖 AI Control

🟢 SMS AI ENABLED

AI is currently responding to all SMS messages automatically.

📧 Email AI Control

🟢 EMAIL AI ENABLED

AI is currently responding to all email messages automatically.

🎯 Response Mode Control

🔒 SHEETS-ONLY MODE

Only responding to customers found in Google Sheets. Non-customers are ignored.

📱 SMS Conversations

🔴 Live Updates (1s)

📧 Email Conversations

🤖 Bot Personality

Edit the personality content for the AI (main character traits and knowledge):

⚙️ System Instructions

Edit the system message template (controls how personality, knowledge, and context are integrated):

        Template Variables:

        {PERSONALITY} - Replaced with personality content

        {KNOWLEDGE} - Replaced with relevant knowledge chunks

        {CUSTOMER_CONTEXT} - Replaced with customer information

        {ORDER_INFO} - Replaced with order status information

🏷️ Brand Settings

Control the name, tagline, and team references shown in greetings, dashboards, and alerts.

Brand Name

Tagline

Team Name

Non-customer context message

Use {BRAND_NAME} anywhere you want the current brand name inserted automatically.

☎️ Support Contact

Update the phone, email, and website used in fallback messages, alerts, and the contact knowledge entry.

Support Phone

Support Email

Support Website

Include the full URL (e.g., https://example.com)

🤖 AI Provider

Select which LLM handles replies and provide the required credentials.

Provider

API Key

Model

Temperature

Max tokens

📄 Google Sheets

Authorize access so the bot can reference your spreadsheets.

Client ID

Client Secret

Redirect URL

Must match the OAuth consent screen configuration.

🛍️ Shopify

Authorize your store to sync products and content.

API Key (Client ID)

Client Secret

Redirect URL

Configure this URL in your Shopify app settings.

Scopes

Store Domain

🛟 Fallback Responses

Customize safety replies used when the AI can’t complete a task. Available tokens:

Inventory fallback
Pricing fallback
General error message
Empty or unclear reply
Media acknowledgement add-on
Human handoff confirmation
Validation guardrail message

🛡️ AI Guardrails

Control the preamble and safety reminders injected into every AI prompt. Tokens:

Prompt prefix
Date & safety context

🙋 Human Handoff Triggers

List phrases (one per line) that should pause the bot and alert a teammate.

💲 Price Guardrails

Set the allowed pricing range and max spread enforced before sending messages.

Minimum price

Maximum price

Maximum spread

Spread checks the difference between the smallest and largest price in a single response.

🧠 AI Behavior

Tune keyword detection, history size, and the timezone used for guardrail reminders.

Inventory keyword pattern (regex)

Order keyword pattern (regex)

Default timezone (IANA)
Examples: America/Los_Angeles, Europe/London, Asia/Singapore.

Knowledge chunks per reply

Conversation history window

📚 Knowledge Base (PostgreSQL)

All knowledge stored in PostgreSQL database - No local JSON files

Add New Knowledge Entry

Existing Entries

📧 Customer Email Alerts

Recent customer emails that may need a teammate follow-up

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